Support & FAQ

ListeningDrill-AI

AI-powered listening drills for real-life audio, video, subtitles, and everyday language moments.

Need help?

If you need support, have a billing question, or want to report a problem, please contact us.

About ListeningDrill-AI

ListeningDrill-AI helps you practice foreign-language listening with the real content you care about: meetings, songs, lectures, travel moments, conversations, videos, and audio files.

The app can help turn imported media into listening practice materials such as subtitles, translations, and word-focused study support, depending on the features available in your version and your selected credit plan.

Getting Started

How do I start using the app?

Install the app, connect your account, and import or select audio, video, or subtitle content you want to practice with. The app will guide you through the available listening practice options.

What kind of content can I use?

You can use everyday listening materials such as recorded conversations, lectures, talks, songs, videos, travel audio, or subtitle files, as long as you have the right to use that content.

Is this app only for English?

No. ListeningDrill-AI is designed for foreign-language listening practice. Supported languages and features may vary depending on the media, subtitle availability, and AI processing support.

Credits

What are credits?

Credits are used for AI-powered processing in the app, such as subtitle generation, translation, or word analysis. The credit cost may vary depending on the feature and the amount of content processed.

Do I get free credits?

New users may receive free credits after connecting an account, depending on the current promotion. Promotional credits, amounts, and eligibility may change.

Do credits expire?

Credits may have an expiration period. Please check the purchase screen or credit details in the app before purchasing.

What happens if processing fails?

If a credit-based request fails due to a processing error, the app may automatically restore or refund the credits for that failed request when possible.

Purchases, Subscriptions, and Ads

How do purchases work?

ListeningDrill-AI may offer one-time credit packs, starter offers, or subscription plans. Prices, credit amounts, sharing options, and availability may vary by country, platform, and promotion.

How do subscriptions work?

Subscriptions provide a monthly credit allowance and may include sharing options depending on the selected plan. Subscription details are shown on the purchase screen before confirmation.

How do I cancel a subscription?

Subscriptions are managed through your Apple ID or Google Play account. To cancel, open your device’s subscription settings and cancel the active ListeningDrill-AI subscription there.

Do purchases remove ads?

Paid purchases may remove ads according to the plan terms shown in the app. If a shared subscription plan includes ad removal for team members, this will be shown in the plan details.

AI Processing

Are AI results always accurate?

No. AI-generated subtitles, translations, explanations, and word analysis can contain mistakes. Use them as study support, and verify important content when accuracy matters.

Why does processing take time?

Longer media files, noisy audio, large subtitle files, or high server demand can increase processing time. A stable internet connection is recommended.

Can I reuse previous analysis?

The app may save certain processed results in your local study data or app dictionary so that repeated study actions can be faster and more useful.

Privacy and Content

What content should I upload?

Only upload or process content that you own, have permission to use, or are legally allowed to use for personal study.

Do not upload sensitive content

Please avoid uploading private, confidential, medical, financial, legal, or highly sensitive recordings unless you fully understand the risks and have permission from everyone involved.

Where can I find the Privacy Policy?

Please visit the official Privacy Policy page linked from the app or store listing.

Troubleshooting

Subtitle generation is inaccurate.

Try using clearer audio, reducing background noise, trimming long silent sections, or using shorter clips. AI subtitles may be less accurate with music, overlapping voices, poor recording quality, or strong background noise.

Translation or word analysis looks wrong.

AI analysis depends on context. If a line is ambiguous, try including more surrounding subtitles or checking the result against your own understanding.

I purchased credits but they did not appear.

First, make sure you are signed in with the same account used for purchase. Then restart the app and check your purchase history. If the issue continues, contact support with your order information.

The app is slow or stuck.

Check your internet connection, restart the app, and try again. If the issue continues, contact support with the media length, feature used, device model, and approximate time of the issue.

Contact

Support email: insubae@neointro.com

When contacting support, please include your device model, app version, account email if applicable, and a short description of the issue.